Privacy Policy

Effective Date: 16 May 2025
Business Name: WINE HOPPER PTY LTD
ABN: 27679222185
Contact Email: admin@winehopper.com.au

1. Introduction

WINE HOPPER PTY LTD (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services, website, or interact with us.

2. What Personal Information We Collect

We may collect the following types of personal information:
• Full name
• Contact details (e.g., phone number, email address)
• Booking and payment information
• Identification (e.g., driver’s licence if required for verification)
• Health or dietary information (where relevant to the tour)
• Feedback or complaints
• IP address and device information (when using our website)
We only collect sensitive information (e.g., medical or health data) with your consent and only if it is necessary for the tour.

3. How We Collect Personal Information

We collect personal information when you:
• Book a tour via our website, email, or phone
• Contact us with enquiries or feedback
• Subscribe to newsletters or marketing communications
• Visit our website (automatically collected via cookies or analytics tools)
• Interact with our social media platforms

4. How We Use Your Personal Information

We use your information to:
• Process bookings and payments
• Communicate with you about your tour
• Respond to enquiries or complaints
• Send service updates or marketing
• Ensure safety and comply with legal obligations

5. Disclosure of Personal Information

We may share your personal information with:
• Payment service providers (e.g., Stripe)
• Third-party booking platforms (e.g., Rezdy, Tripadvisor)
• Insurance providers (if necessary for claims)
• IT or website hosting providers
• Government authorities if required by law
• We do not sell your personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes:
• SSL encryption on our website
• Password-protected databases
• Access restrictions for employees and contractors

7. Website and Cookies

When you visit our website, we may use cookies or similar technologies to:
• Analyse website traffic
• Personalise your experience
• Improve site functionality
You can disable cookies via your browser settings, but this may affect website functionality.

8. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, or incomplete.
To do this, please contact us at:
Email: admin@winehopper.com.au
Phone: +61 2 6100 3442
We may ask for identification before providing access.

9. Complaints

If you believe we have breached your privacy rights under the Australian Privacy Principles, you may lodge a complaint by contacting us using the details above.

10. Overseas Disclosure

Your information may be stored in cloud servers or third-party tools located outside Australia.

11. Email Marketing and Mailing Lists

We may collect your email address when you make a booking, submit an enquiry, or opt in to receive updates from us. With your consent, we may use your email address to send you:
• Tour updates and promotions
• Special offers and discount codes
• Newsletters and event announcements
• Feedback or review requests
You can opt out of receiving marketing communications at any time by:
• Clicking the ‘unsubscribe’ link in any email
• Contacting us directly at admin@winehopper.com.au
We will never sell or share your email address with third parties for their marketing purposes.